HIRE FAQ

FAQ'S - Hiring Games

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How long do I have the equipment for?

You can have the equipment for 3 days. If you wish to keep the equipment for longer than 3 days this needs to be arranged prior as it may already be booked to another customer. Charges apply.

 

How do I get the equipment?

We deliver to you; however, we can make alternative arrangements it necessary.

 

Do I need to pay a deposit?

Yes, a 50% deposit is payable upon booking. Full payment is required before any equipment is changed hands. You can cancel your booking at any time, however if it is within 2 weeks of your booking, then your deposit is non-refundable.

 

What payment methods do you offer?
Booking deposit is to be paid via credit card. Any remaindering balance can be paid via Eftpos, credit card or cash.

 

Do you set up the equipment?

The prices you see on the website do not include set up or pack up. However, we will happily provide you with a quote if you would like us to set up and pack up the equipment. 

 

Does equipment have to be returned clean?

Yes, equipment should be returned in the same condition it was received. Certain food/drinks or party supplies (streamers, silly string) can stain our equipment so we would very much appreciate it if equipment could be clean on pick up to reduce the risk of stains or damage to the equipment. 

 

What if one of my guests breaks your equipment?

All breakages/missing pieces must be paid for. A $100 bond may be payable prior to your event which we will happily return once the equipment is returned in good condition. If the damage/missing items exceeds $100 an invoice will be issued for the additional charges, and the card given at the time of booking will be charged.